Who we are
This website is operated by LUMIRA SOLUTIONS LLC, a U.S.–based trading company specializing in Brazilian ICUMSA 45 sugar and other agro commodities.
Our website address is: https://lumirasolutionsusa.com
If you have any questions about this privacy policy, you can contact us at:
info@lumirasolutionsusa.com
What personal data we collect and why we collect it
Contact forms & Buyer Pack requests
When you submit a form on our site (for example, to request the Buyer Pack, request an offer, or send us a message), we may collect:
- Name
- Company name
- Email address
- Phone/WhatsApp (if provided)
- Country/region and any other details you choose to share
We use this information to:
- Respond to your inquiry
- Send you the Buyer Pack or requested information
- Follow up on potential business opportunities
We do not sell your contact details to third parties.
Comments
If comments are enabled and you leave a comment on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at:
https://lumirasolutionsusa.com/privacy-policy/
After approval of your comment, your profile picture (if you use Gravatar) is visible to the public in the context of your comment.
Media
If you upload images to the website (for example, via a profile or a comment, if enabled), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Comments
If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies typically last for one year.
Login & account cookies (if applicable)
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies usually last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for about two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It generally expires after 1 day.
Analytics & performance cookies
We may use analytics tools to understand how visitors use our website (for example, which pages are visited most often). These tools may use cookies to collect non-identifying information such as IP address (in anonymized form where possible), browser type and pages visited. We use this information to improve our website and services.
You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Some parts of the site may not function properly without cookies.
Embedded content from other websites
Articles or pages on this site may include embedded content (e.g. videos, images, maps, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly.
These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website. We do not control these third-party sites; please review their privacy policies for more information.
Who we share your data with
We do not sell your personal data.
We may share your data with:
- Service providers that help us operate our website, email and forms (for example, web hosting, email delivery, spam-filtering, analytics).
- If you request a password reset (for registered users, if applicable), your IP address may be included in the reset email as part of our security measures.
These third parties are only given access to the data they reasonably need to perform their services and are expected to protect it appropriately.
How long we retain your data
- Contact form & Buyer Pack requests: We retain your inquiry information and our email correspondence as long as necessary to follow up on the request and maintain business records, typically for several years.
- Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This helps us recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
- User accounts (if any): For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We may also retain certain information if we need it to meet legal, accounting or regulatory requirements.
What rights you have over your data
If you have an account on this site, have submitted a form, or have left comments, you can request:
- An exported file of the personal data we hold about you, including any data you have provided to us.
- That we erase any personal data we hold about you, subject to any data we are obligated to keep for administrative, legal, or security purposes.
To make such a request, contact us at:
info@lumirasolutionsusa.com
We may need to verify your identity before fulfilling your request.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Form submissions and other data may be processed and stored on servers operated by our hosting provider and other service providers, which may be located in the United States or other countries. We take reasonable steps to ensure that your data is handled securely and in accordance with this policy.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a revised “last updated” date.
Last updated: [11/2025]